RETURN & REFUND POLICY

Refund Policy
At VividReflections, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, our refund policy provides you with clear guidance on how to proceed.

Your Right to Cancel
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 30 days of receiving your goods without providing a reason.
 

Conditions for Refunds

To qualify for a refund, items must be returned in their original condition, unused, and with all original packaging intact.
Refunds cannot be issued for goods that have been used, damaged, or are missing parts unless they are faulty or not as described.

How to Request a Refund

Contact Us: Notify us of your intention to return your purchase within 30 days of receipt by contacting us at +447904933386
Return the Items: Once your return is approved, please package the items securely and send them back to us at Vivid Reflections
Unit 1503-1505
Storage King 
Great Bridge Street
Swan Village 
West Bromwich 
B70 0XA

Ensure you include proof of purchase, such as your order confirmation email or invoice.

Shipping Costs:

Customers are responsible for the cost of returning non-faulty items. If the product is faulty or not as described, we will cover the return shipping costs.
Processing Your Refund

Once we receive the returned item and confirm it meets the conditions outlined above, we will process your refund within 14 days.

Refunds will be issued to the original payment method used for the purchase.

Exceptions
Certain products may be exempt from refunds or returns due to hygiene or health and safety reasons. These will be clearly indicated at the time of purchase.
 

Contact Us
If you have any questions about our refund policy, please don’t hesitate to reach out to our customer service team at +447904933386

We value your business and aim to resolve any concerns quickly and efficiently.